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Privacy Policy

Effective Date: July 8, 2026

At EngineDiag.com, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

This policy is designed to be robust, covering data processing, cookies, international compliance considerations, and third-party interactions.

1. SCOPE AND CONSENT This Privacy Policy applies to all data collected, processed, and stored by EngineDiag.com. By accessing our website, purchasing our diagnostic solutions, or engaging our remote support services, you expressly consent to the data practices described herein.

2. DATA COLLECTION TYPES

  • Voluntarily Provided Data: We collect information you provide via contact forms, checkout processes, and support requests. This includes personal identifiers (name, company name, shipping/billing address), contact information (email, phone), and technical configurations of your fleet or computer systems.

  • Automatic Technical Data: Our servers automatically log metadata, including IP addresses, browser fingerprints, geolocation (general), and device identifiers.

  • Support & Interaction Data: If you utilize our “Remote Setup Support,” you acknowledge that we may gain temporary access to your system. We track these interactions for security and quality assurance.

3. USE OF DATA We utilize collected data to: (a) Execute purchase agreements and logistics; (b) Provide technical support and remote troubleshooting; (c) Authenticate software licenses with third-party OEMs; (d) Analyze traffic to optimize server load and UX; and (e) Comply with legal obligations, including tax and regulatory reporting.

4. COOKIES AND ANALYTICS We employ cookies and similar tracking technologies (e.g., Google Analytics, Meta Pixel) to monitor site traffic. You may disable these via your browser settings; however, doing so may impact the functionality of our shopping cart and support portals.

5. DATA SECURITY & THIRD-PARTY DISCLOSURE We employ industry-standard encryption (SSL/TLS) for data in transit. We do not sell, rent, or trade your personal information. We disclose data only to: (a) Service providers necessary for operations (e.g., shipping carriers, payment gateways, cloud storage); (b) OEM software partners for license activation; or (c) Law enforcement, if required by valid legal process.

6. DATA RETENTION We retain personal data only for as long as necessary to provide services, resolve disputes, and comply with legal or tax obligations (e.g., 7 years for financial records).

7. Terms for text/SMS messaging to motor carriers and job applicants
We may use SMS for business communication. Message and data rates may apply. You can opt out at any time by replying “STOP.”

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.